Delivery Information

DELIVERY PRICES:

      • £2.95 for orders under £30
      • FREE for orders over £30
      • £5.95 for Express 48 Hours (excludes weekends)

ORDER TRACKING:

      • All orders are tracked from our warehouse to your front door
      • As soon as your order is packed and handed to our courier, you will receive an email or SMS text notification (if you sign up for them) with a tracking link and tracking number

ESTIMATED DELIVERY TIME:

      • Allow 5 working days from the date of dispatch from our warehouse
      • For express delivery, please allow 2 days for delivery. Excludes weekends and bank holidays when our warehouse is closed.

RETURNS:

      • Please contact us via the message link on any website where you have made your Illumigi purchase e.g. Etsy, Amazon, NuMonday.
      • Alternatively, email hello@illumigi.com and request a return
      • Please DO NOT send products back to us without the correct Returns Code - we need to ensure your parcel is sent back to the correct warehouse and has the correct tracking link attached.
      • DO NOT return items without a tracking number - we need to enter the tracking number in to our software to ensure your item is checked in to the correct warehouse.
      • If you return your package without notifying us first, there is a risk that your item(s) will be lost in transit. We operate from several locations in the UK and we need to ensure products are sent back to the correct address, else we cannot offer a refund/replacement.